Help is at hand!
We want your day to be extra special. If you have any questions or suggestions, please contact us.
Frequently Asked Questions
We've tried to cover as much as we can in the FAQs, but please do contact us if you have any other questions.
How do I get tickets?
You can buy tickets in advance online directly from this website on every film page, just click the ‘Buy tickets’ button to be redirected to our secure booking page.
Tickets will also be available from July at Carisbrooke Castle, IoW Zoo and Ventnor Botanic Garden, and sold at the venue on the night at a slightly higher price.
Can I make a group booking?
The more the merrier! If you wish to bring a big group to The Extraordinary Travelling Film Show, then please email us on firstname.lastname@example.org and we will try our best to accommodate you. We offer 5% discount for parties of 10 or more.
Can I bring children?
Of course, The Extraordinary Travelling Film Show is a family occasion and we welcome children of all ages. The classification of each film is on our website, so please refer to this to ensure your children are old enough to see the film as we cannot allow children into films that are classified for older audiences.
Please take care that children are accompanied by an adult at all times, and children, please make sure your adults behave during the screening!
Can I get a refund?
Unfortunately we cannot offer refunds on ticket purchases. You can, however, reallocate your tickets to someone else if you can no longer attend a screening you have bought tickets for. Or if you contact us in advance, we will do our best to transfer your tickets to an alternative screening if possible.
On the day
What shall I bring?
Rugs, mats or sheets to sit on
Warm clothes and blankets (just in case it cools off when the sun goes down)
A picnic, although a variety of delicious food and drink will also available (see more information on our film pages). If you do bring your own food into the venue, please use the bins provided or take your litter home - let’s leave the beautiful venues just as we find them.
Raincoats, windbreakers and ponchos if the forecast looks set for rain. Please consider those around you if using umbrellas.
Good humour! We can’t promise that the Great British Weather will always be on our side but we can promise a fun-filled, unforgettable evening of entertainment in beautiful locations!
Are there toilets at the event?
Yes, there are toilets on site at each venue, including facilities for disabled audience members.
What about wheelchair access?
Please refer to each film page for location-specific details. If you’d like to know more, please get in touch with us using the details above.
What happens if it rains?
The Extraordinary Travelling Film Show is an all-weather event - we screen come rain or shine. Only in the case of extreme weather, such as dangerously high winds, will the screening be cancelled.
Is seating supplied or shall I bring my own?
Seating is not supplied but we’ll be selling some fabulous rugs, blankets and inflatable wedges to sit against. You’re very welcome to bring your own seats too, but please ensure that you’re not blocking views for those sitting on the ground.
Will there be an intermission?
No, all of our films will play straight through with no break. However, all of our events will have great local caterers providing refreshments before and throughout the film that you can enjoy.
Is smoking permitted?
Yes, there will be an established area at each venue. For the comfort of all our audience, please refrain from smoking within the main seating area.
Can I bring my dog?
We love dogs and have 2 resident canine helpers at The Extraordinary Travelling film Show, but sadly cannot accommodate visiting dogs as we have to consider all audience members. This makes us very sad, but we hope you understand.
What public transport is there?
For those travelling from the Mainland, the Isle of Wight is only a short ferry ride and the ports are easily accessible by coach, rail and road. The main ferry ports are Southampton, Portsmouth and Lymington. It’s normally best to pre-book your ferries to secure the best crossing times and prices.
For transport once on the island, see the official Isle of Wight Tourism website for ways to get around.
Where can I park?
This will depend on the venue - please see each individual film page for location-specific parking information. We recommend using public transport where possible to avoid congestion at the venues, so please try and plan your journey ahead.